Access Canberra phone menu
When you call Access Canberra on 13 22 81, you’ll hear an automated voice asking you to select from a menu of options.
Listen to the options and press the key for the option that matches what you want to do.
There are other ways to contact Access Canberra.
Below are the options you can select from when you phone us.
Reporting
These categories are for when you want to bring something to Access Canberra’s attention.
| Key press | Enquiry category |
|---|---|
1 - 1 | Urgent public safety issues including:
|
1 - 2 | Work health and Safety issues including:
|
1 - 3 | Report an issue on ACT roads, such as:
|
1 - 4 | Fix My Street related issues such as:
|
1 - 5 | Submit feedback or make a complaint including:
|
Vehicle registration and licencing
These categories are for vehicle registration, driver licensing and traffic infringement transactions.
| Key press | Enquiry category |
|---|---|
2 - 1 | Renew your registration |
2 - 2 | Infringement enquiries and applications |
2 - 3 | Licence enquiries |
2 - 4 | Registration enquiries |
2 - 5 | Vehicle inspection bookings |
2 - 9 | Other licence and registration enquiries |
Apply or enquire
These categories cover all other transactions including personal identity, business licensing, and land title lodgement.
| Key press | Enquiry category |
|---|---|
3 - 1 | Births, Deaths and Marriages |
3 - 2 | Working with Vulnerable People |
3 - 3 | Domestic Animal Services |
3 - 4 | Rental Bonds |
3 - 5 | Construction Industry related enquiries, including:
|
3 - 6 | Business and industry Licensing, including:
|
3 - 7 | Land Titles |
3 - 9 | All other applications |
Additional enquiry types
| Key press | Enquiry category |
|---|---|
4 | Pay an ACT Government account or invoice such as rates or land tax. |
5 | Connect to a specific ACT government employee that you know by name. |
9 | Select this option for all other enquiries. |