About Us

Access Canberra is the front-door for ACT government services and transactions.

About Access Canberra

Access Canberra was established in 2014. We're a part of the Chief Minister, Treasury and Economic Development Directorate (CMTEDD) of the ACT Government.

We provide a range of services to people and businesses in the ACT. We also work on upholding a range of regulatory protections and compliance in the ACT. We work and collaborate with partners across:

• industry
• business, and
• community.

Our customers are at the centre of what we do. We aim to provide an accessible and supportive front-door to government by delivering connected services that are simple and easy to use. Through our services we aim to support a safe and liveable city.

Read more about our priorities in our Strategic Plan 2022-24 (PDF 3.7MB)

What we do

Our responsibilities, include:

• providing a range of services for people and businesses in the ACT
• managing certain ACT Government websites and online services
• upholding a range of regulatory protections and monitoring compliance
• administering legislation for industries within the ACT, including:
  • building
  • environment protection
  • fair trading
  • liquor, and
  • transport.

We offer our services online, over the phone and in person at our service centres.

You can read more about our approach to what we do in our Accountability Commitment Framework.

Our Service Centre locations

We have several general and specialised service centres across Canberra. You can find more information about them on our Contact Us page.

Privacy

To out more about how Access Canberra handles your information visit our Access Canberra Privacy page.

Our policies and reports

We aim to be accountable in the way we regulate and provide services to the ACT.

We have several policies, accountabilities, and reporting mechanisms.

Visit our policies, accountabilities, and reporting page for more information.