Call us
Call Access Canberra
Call us on 13 22 81
Service hours
Monday to Friday 8 am to 6 pm
We offer the full range of services during these hours.
Limited service hours
Weekends and ACT public holidays: 9 am to 5 pm
During limited service hours, the Contact Centre only handles calls about urgent public safety issues. Examples include road maintenance, fallen trees, dog attacks, injured wildlife or environmental harm.
Services not available during limited service hours include building licences, security licences, Working with Vulnerable People (WWVP). If you need help with these services, call Monday to Friday between 9 am and 5 pm.
Call Recording
We continue to look for ways to improve our services to the Canberra Community and may record phone calls made to Access Canberra for monitoring and training purposes. If you do not wish for your phone call to be recorded, please advise the operator.
How we can help
We can help with enquiries about Access Canberra services.
If your transaction can't be completed online, you can contact us by phone or by visiting a walk in service centre.
What we don't look after
If your enquiry is about something we don't look after, it's quicker to go directly to who does. Here are links to some frequently requested organisations:
- report a crime and other policing matters, see ACT Policing
- report trees touching powerlines, see Evoenergy
- report issues with sewerage or potable water, see Icon Water
- federal government payments and services, see Services Australia
- immigration and multicultural affairs, see Department of Home Affairs
- National Capital Authority areas like Parliamentary Triangle, see National Capital Authority
- public transport timetables, routes and ticketing, see Transport Canberra
- employment conditions, pay and wages and leave, see Fair Work.
Access Canberra phone menu
Check our phone menu for which option to choose when you call us.
These categories are for when you want to bring something to our attention.
| Key press | Enquiry category |
|---|---|
| 1 - 1 | Urgent public safety including:
|
| 1 - 2 | Report an issue on ACT roads, such as:
|
| 1 - 3 | Fix my street related issues such as:
|
| 1 - 4 | Faulty Parking Meter Reports |
| 1 - 5 | Submit feedback or make a complaint including:
|
1 – 6 | Work health and safety issues including:
|
1 – 9 | For all other enquires |
These categories are for vehicle registration, driver licencing and traffic infringement transactions.
| Key press | Enquiry category |
|---|---|
| 2 - 1 | Renew your registration |
| 2 - 2 | Infringement enquiries and applications |
| 2 - 3 | Licence enquiries |
| 2 - 4 | Registration enquiries |
| 2 - 5 | Vehicle inspection bookings |
| 2 - 9 | Other licence and registration enquiries |
These categories cover all other transactions including personal identity, business licensing, and land title lodgement.
| Key press | Enquiry category |
|---|---|
| 3 - 1 | Births, Deaths and Marriages |
| 3 - 2 | Working with Vulnerable People |
| 3 - 3 | Domestic Animal Services |
| 3 - 4 | Rental Bonds |
| 3 - 5 | Construction industry related enquiries including:
|
| 3 - 6 | Information about starting, running, or growing a business in the ACT, including:
|
| 3 - 7 | Business and industry licensing including:
|
| 3 - 8 | Land titles |
| 3 - 9 | All other applications |
| Key press | Enquiry category |
|---|---|
| 4 | Pay an ACT Government account or invoice such as rates or land tax. |
| 5 | Connect to a specific ACT Government employee that you know by name. |
| 9 | Select this option for all other enquiries. |
International callers
- Call +61 2 6207 5111. International call rates apply.
Translation and interpretation
If you require a translator or interpreter, you can contact us through the Translating and Interpreter Service (TIS).
- Call 13 14 50.
Accessibility
Difficulty hearing or using your voice
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty, please:
- contact us through your preferred NRS call channel detailed on NRS call numbers and links
- provide the NRS with our phone number 13 22 81.
For more information visit: About the National Relay Service
Visual story
A visual story helps to make a new situation more predictable.