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How we can help

Most Access Canberra transactions can be completed online. You only need to visit one of our general walk in service centres if your transaction requires a photo. For example, making an application for:

• driver's licences
• proof of identity documents
• working with vulnerable people cards
• new numberplates for new registrations, transfer of registrations or custom plates.

If your transaction doesn't involve any of the above, check Contact us for links to common transactions you can do online.

Our specialised and appointment only centres offer the following services:

• Land Title Service (Dickson)
• Land, Planning and Building Service (Mitchell)
• Food Business Licence Service (Holder)
• Motor Vehicle Inspections (Hume).

They don't offer a general transactions service (drivers licence or working with vulnerable people cards) apart from Dickson, who offer limited general transaction services.

Book an appointment

You can book an appointment if you’d like to complete a transaction or talk with someone in person.

Belconnen, Gungahlin, Tuggeranong and Woden

Booking an appointment is optional at our general walk in service centres. You can book online or by calling us.

If you choose visit us without an appointment, check the service wait times for the centre you're going to (under 'General walk in service centres' on this page).

Dickson, Mitchell and Holder

You'll need to book an appointment to visit one of our specialised service centres - Dickson, Mitchell and Holder. You can book online or call us.

Hume

To book an appointment for a motor vehicle inspection at our Hume service centre you'll need to call us, as you can't book online for this service.

Book an appointment by calling us.

What to expect when you visit a walk in service centre