What to expect when you visit a service centre
This is a visual story to help you understand what to expect when you visit an Access Canberra service centre.
See a visual story of what to expect when giving feedback or complaints to Access Canberra.
Book an appointment at a service centre Download the PDF version [PDF 2MB]Arriving at the service centre
When you arrive, you'll be greeted by an Access Canberra team member. They can answer your questions and find the best way for you to complete your transaction. If it's busy, you might need to wait to speak to a team member.
Choosing your way
The team member may direct you to a self-service computer if your transaction can be completed online. Please talk to a team member if you need help.
Getting a ticket
At the check-in kiosk, you can either select a ticket to join the queue or check in for your appointment. A team member will tell you if you need to do anything else before you go to the counter.
Your ticket and waiting to be served
Each ticket has a number that shows your place in the queue. You can sit down, relax and wait for your turn. If it's busy, it might be noisy and some people may need to stand. If you need to sit but there is no seat for you, please ask a team member for help.
Your turn
The display screens will tell you when it's your turn. Look for your ticket number and which counter number you need to go to. If you miss your turn or need help knowing when it's your turn, please talk to a team member.
Being served
Go to the counter number shown on the screen. Show your ticket to the team member at that counter. They will help you complete your task.
On your way out
Once your transaction is complete, you can choose to give feedback by using our touchscreen feedback pedestal.
The Access Canberra team love getting feedback as it helps us get better at helping people.
Extra ways we can help
Special Quiet hour times with lower lighting (where we can), music turned down and mobile phones on silent mode. Check your local service centre to find Quiet hour times.
Extra time and support if you need it. It helps us to help you. You might also see our team wearing a Hidden Disability Sunflower Symbol badge.
Help in your language.
Booked appointment times to avoid wait times or delays.
An Auslan interpreter service is available by scanning an onsite QR code. You will be connected to the next available interpreter.
A ramp or flat surfaces for wheelchair access at your local Access Canberra location.
Other ways you can complete your task
Walk-in service centres locations
Opening hours
Access Canberra service centres opening hours are
9 am to 5 pm from Monday
to Friday,
excluding public holidays.
Walk-in locations
Belconnen
Swanson Plaza, Swanson Court, Belconnen ACT.
Gungahlin
Winyu House, 125 Gungahlin Place, Gungahlin ACT.
Tuggeranong
Homeworld Shopping Centre, Scollay Street, Tuggeranong ACT.
Woden
Level 3, Cosmopolitan Centre (Woden Town Square entrance), 21 Bowes Street, Woden ACT
Booking only
Dickson
You need to book an appointment to go to the Access Canberra Dickson Specialised Centre.
480 Northbourne Avenue, Dickson, ACT.