Woden
Opening hours
*excluding public holidays.
Monday - 9am to 5pm
Tuesday - 9am to 5pm
Wednesday - 9am to 5pm
Thursday - 9am to 5pm
Friday - 9am to 5pm
Saturday - Closed
Sunday - Closed
Services
Did you know that for most transactions you do not need to visit a service centre? Check to see if you can do the transaction online or by phone (13 22 81) and save yourself the visit!
The wait time at service centres will vary throughout the day depending on the number of customers and the complexity of the transactions currently being served. Your kindness, patience and support are appreciated.
Payments
This service centre accepts payment via card only and does not accept cash. This is to support your safety and the safety of our team members.
Accessibility
Quiet hour
Every Wednesday from 10:00 am to 11:00 am at Access Canberra walk in service centres.
Quiet hour makes it easier for customers who need a quieter environment to complete their transactions. It supports all neurodivergent visitors.
Where possible our walk in service centres will have:
- dimmed lighting
- music turned down
- mobile phones on silent mode.
If you visit us during this time, please put your phone on silent and keep your voice down.
Hidden disabilities
All Access Canberra Service staff receive Hidden Disabilities Sunflower training to support people with a hidden disability. Staff wear a supporter pin to show they have completed the training.
You can wear a sunflower lanyard or pin to let us know you might need extra help, understanding, or more time.
Auslan interpreting service
Auslan interpreting is available at Access Canberra service centres. The video interpreting service is provided by Convo Australia.
Customers can scan a QR code with their own device and connect with an Auslan interpreter at no cost.
Parking and transport
There is accessible parking in the:
- Bowes Street carpark
- Westfield Shopping Centre carpark.
You can access the Woden Service from the Woden Bus Interchange by using the lift next to the stairs.
Address
Level 3, Cosmopolitan Centre (Woden Town Square entrance), 21 Bowes Street, Woden ACT
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