Transport booking service accreditation

To operate a transport booking service in the ACT you need accreditation.

Hire car drivers and service operators, and taxi drivers and service operators may affiliate with a transport booking service.

• Hire car service operators
• Taxi service operators.

All rideshare drivers must be affiliated with a transport booking service.

To operate a transport booking service you need to ensure all affiliated drivers have public driver licences.

Read about public driver licences.

If you are a transport booking service operator in another state or territory, you may be eligible to work in the ACT under the Automatic Mutual Recognition Scheme.

Read about automatic mutual recognition.

Eligibility

Only applicants considered a 'suitable person' are eligible for accreditation.

The suitable person requirement applies to each:

• director, partner or office holder
• operations manager
• person responsible for the day-to-day management of the service.

What you’ll need

As well as meeting the requirements for a suitable person, you will need to:

• provide your proof of identity
• provide proof of qualifications
• provide results of a national police check or an ACT Working with Vulnerable People check.

The Transport booking service accreditation application package [PDF 283 KB] [DOC 4.39 MB] includes:

• a checklist to see whether you are a suitable person
• authorisation for Access Canberra (the Road Transport Authority) to release records
• the minimum service standards for operating a transport booking service. The minimum service standards are what you’ll be audited against as part of Access Canberra's Audit and compliance programs
• information about record keeping
• information about accreditation approval and refusal
• the application forms.

Minimum standards

You will need to meet the minimum service standards set out under the Road Transport (Public Passenger Services) Regulation 2002.

Police checks

In addition to meeting the requirements of a suitable person. You also need to provide:

• a National Police Certificate or police check results report which is less than 6 months old from the date of your application
• a clear copy of photo identification.

Apply for a National Police Check.

Alternatively, you can provide a current Working With Vulnerable People card (non-restricted).

Apply for accreditation

The accreditation package includes the application forms and a checklist to help you put together your application.

1. Complete the Application form and the Authorisation form in Transport booking service accreditation application package [PDF 283 KB] [DOC 4.39 MB].
2. Include all relevant documents listed in the Applicant checklist. If you’re applying as a business entity you also need to provide:
   • a certificate of registration of corporation
   • an extract of Australian Securities and Investment Commission documentation listing details of partners and directors
   • if using a 'trading as' name, a copy of the certificate of registration of business name.
3. Submit your application by:
   • email to the applicable team:
     • taxiservices@act.gov.au
     • rideshare@act.gov.au
     • hirecarservices@act.gov.au
   • post to Public Transport Regulation, Access Canberra, PO Box 582, Dickson ACT 2602.
4. Pay the fee. You can do this online.

If approved, your accreditation is valid for up to 6 years and can be renewed using the same forms.

Fees

The fees are:

• Application fee: $600.00
• Annual fee: $20.00 per vehicle for taxis and hire cars, and $20.00 per driver for rideshare.

Pay an accreditation application fee

Accredited ACT operators

These are accredited operators in the ACT.